At "SellOffVacations.com" we currently have a Customer Lead Agent position available in our Mississauga Location. Please apply today and start your career with us!
 
Objective:
To support all Customer and Web Support requests for communication, providing professional, accurate and knowledgeable information to all selloffvacations.com customers and employees.
 
Responsibility:
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• Effective and efficient processing of inbound and outbound calls .

• Consistent monitoring of all calls through the Telephone Management System to ensure daily Customer Support Service Levels are met.
•  Promote all selloffvacations.com services, while maintaining knowledge and expertise on all products, processes and procedures. Systems and Operations. 
•  Provide the best possible service and support to all Selloffvacations.com customers, Customer Support agents and Customer Support Supervisor, to meet company service expectations.
• Provide daily guideance, coaching and support of all Customer Support agents.   Service Observe as required.
• Backup to Customer Support Supervisor and Management as required .
• Handle escalated issues from Selloffvacations.com customers and Agents . Research and resolve customer
  problems offering the best solutions and accurate information.
•  Complete all other assigned tasks as required.

Skills and Experience:

• Travel and Tourism Certificate or 3 – 5 years Travel Agency Work Experience or Tour Operator and/or 3 -5 yrs. Customer Service and or Supervisory experience.
• Systems Knowledge: Web sites, Sabre, Sirev
• Ability to direct others – agents and suppliers
• Make effective decisions
• Generate co-operation and teamwork 
   
  Please visit our website at: www.selloffvacations.com.
  If interested in this great opportunity, please send your cover letter & resume to the attention of Human Resources via e-mail at: jobs@selloffvacations.com. Thanks for your interest. No phone calls please.