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Customer Service Lead Agent

Job Info
Terms:full-time
Area:Mississauga, ON
Compensation:Negotiable
Job Description

At "SellOffVacations.com" we currently have a Customer Lead Agent position available in our Mississauga Location. Please apply today and start your career with us!
 
Objective:
To support all Customer and Web Support requests for communication, providing professional, accurate and knowledgeable information to all selloffvacations.com customers and employees.
 
Responsibility:
______________________________________________________________________________________________________________________

  • Effective and efficient processing of inbound and outbound calls .
  • Consistent monitoring of all calls through the Telephone Management System to ensure daily Customer Support Service Levels are met.
  •  Promote all selloffvacations.com services, while maintaining knowledge and expertise on all products, processes and procedures. Systems and Operations. 
  •  Provide the best possible service and support to all Selloffvacations.com customers, Customer Support agents and Customer Support Supervisor, to meet company service expectations.
  • Provide daily guideance, coaching and support of all Customer Support agents.   Service Observe as required.
  • Backup to Customer Support Supervisor and Management as required .
  • Handle escalated issues from Selloffvacations.com customers and Agents . Research and resolve customer
    problems offering the best solutions and accurate information.
  •  Complete all other assigned tasks as required.

Skills and Experience:

  • Travel and Tourism Certificate or 3 – 5 years Travel Agency Work Experience or Tour Operator and/or 3 -5 yrs. Customer Service and or Supervisory experience.
  • Systems Knowledge: Web sites, Sabre, Sirev
  • Ability to direct others – agents and suppliers
  • Make effective decisions
  • Generate co-operation and teamwork 
     
    Please visit our website at: www.selloffvacations.com.
    If interested in this great opportunity, please send your cover letter & resume to the attention of Human Resources via e-mail at: jobs@selloffvacations.com. Thanks for your interest. No phone calls please.
     
     
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